Chibebe® USA uses UPS to offer you an affordable and fast delivery service. We may on occasion use USPS if we feel we can offer a quicker and more economical method. Tracking will still be provided.
Please note that all orders via this website can only be shipped within the USA and Canada regions.
New Zealand: www.chibebe.co.nz
Australia & Rest of The World: www.chibebe.com.au
Chibebe.com offers 3 types of shipping services. You will be able to select your preferred service as you go through checkout. These are the services we offer:
Standard: FREE for orders over $99 for the continental USA, excluding Canada, Hawaii & Alaska, where the cheapest applicable fees will be advised at checkout.
Express: Calculated at checkout
Overnight: Calculated at checkout
The prices within the online store DO NOT include any custom charges that may be incurred upon delivery. Customs duties or international tariffs, may be payable on receipt at the delivery address for some international orders. These fees will be the responsibility of the customer to pay, and chibebe.com does not collect any of these charges or fees.
REASONS FOR SHIPMENT DELAYS
- Incorrect address has been entered in the shipping details when placing the order.
- The address had no-one to sign for the parcel, and "Authority to Leave" was not advised when placing the order.
- Incorrect credit card information was entered against the order. Please double check all details at the time of order as your order will only be shipped if payment is successful.
- Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
- If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.
VIEW & TRACK ORDERS
All orders are dispatched from chibebe.com by UPS and USPS Postal Services. Once your order is dispatched you'll receive an email from chibebe.com containing your tracking number details. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your order details, or contact us via our Contact Us form.
Please allow 12 hours for your parcel to register in the system before attempting to track your parcel.